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FeSe Millinery – Shipping & Refund Policy
At FeSe Millinery, we strive to provide high-quality, handcrafted hats and fascinators tailored to your personal style. To ensure your satisfaction, we carefully inspect all products before shipping and maintain close communication with you throughout the process. Please review our shipping and refund policies below:
Pre-Order Production Timeline
- Production Time: For pre-order products, we require a maximum of 3 to 5 days to handcraft your custom piece to perfection. We will keep you updated throughout the process to ensure the final product meets your expectations.
Shipping Policy
1. Domestic Shipping (Within Nigeria):
We ship locally using ABC Transport for safe and timely delivery. Once your order is processed and ready, we aim to deliver within 3-5 business days, depending on your location.
2. International Shipping:
For international orders, we partner with DHL to ensure fast and secure delivery worldwide. Shipping times may vary based on your location, but we will provide tracking information so you can monitor your shipment.
3. Bulk Orders:
For bulk orders, please note that shipping may take a longer period due to the additional time required for crafting and preparing the order. We will keep you updated on the timeline and provide a delivery estimate once the order is processed.
4. Shipping Costs:
Shipping costs vary depending on the delivery destination and the size of your order. These will be calculated and communicated to you before shipping.
5. Order Tracking:
Once your order is shipped, we will provide you with a tracking number so you can monitor its progress until it reaches you.
Refund & Return Policy
1. No Refunds:
Due to the custom, handmade nature of our products, we do not offer refunds. Each hat and fascinator is carefully crafted and inspected before being shipped, and we ensure that all products meet our high standards.
2. No Returns:
We do not accept returns on any of our products. Before shipping, we thoroughly inspect every item and provide you with photos or videos via the contact information you provide. This ensures that you are fully satisfied with the product before it leaves our studio.
3. Bulk Orders:
For bulk orders, we will maintain open communication throughout the production process to ensure everything meets your expectations. While no returns or refunds are available, we will work closely with you to address any concerns during the order process.
By placing an order with FeSe Millinery, you agree to these terms. If you have any questions about our shipping or refund policies, feel free to reach out to us via email or phone. We are always here to assist you!
FeSe Millinery – Pre-Order Policy
At FeSe Millinery, we offer the option for pre-ordering custom and exclusive designs. Please take note of the following timelines for production and shipping:
Pre-Order Production Timeline
- Production Time: For pre-order products, we require a maximum of 3 to 5 days to handcraft your custom piece to perfection. We will keep you updated throughout the process to ensure the final product meets your expectations.
Shipping Timeline
- International Shipping: After production, international shipping takes an additional 3 to 5 days using DHL. This means that the total time for production and delivery is 6 to 10 days for international orders.
- Domestic Shipping (Within Nigeria): Local deliveries via ABC Transport typically take 3 to 5 days after the production period.
We will provide you with a tracking number once your order is shipped, allowing you to monitor its progress until it arrives.
If you have any questions about your pre-order or need further clarification, feel free to contact us. We are here to ensure your experience with FeSe Millinery is smooth and satisfying!